Privacy Policy

Effective Date: [Insert Effective Date]

At BiscuitBots ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services through our website and SaaS platform ("Service"). By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect the following personal information when you register for an account or interact with our Service:

• Username: For account identification and login purposes.

• Email Address: To communicate with you regarding your account and provide customer support.

• Password: Stored in encrypted form to secure your account.

• Profile Photo: Optional, used to personalize your account experience.

• Dashboard Configuration Data: Non-sensitive information you provide to configure settings within the BiscuitBots dashboard.

b. Payment Information

• Third-Party Payment Processor: We use Paddle to process payments. We do not collect or store your payment card details. Please review Paddle's Privacy Policy for information on how they handle your data.

c. Automatically Collected Information

When you access or use our Service, we may automatically collect:

• Usage Data: Information about how you interact with our Service, such as pages visited and features used.

• Device Information: IP address, browser type, operating system, and device type.

d. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Necessary for the operation of our website.

• Analytics Cookies: We use Google Analytics to collect information about your use of our Service to improve functionality and user experience.

• Security Cookies: Cloudflare uses cookies to identify trusted web traffic and enhance website security.

2. How We Collect Information

a. Direct Collection

• Account Registration: When you create an account, we collect personal information through our registration form.

• Contact Forms and Email Support: If you contact us via contact forms or email, we collect your name, email address, and any information you choose to provide.

b. Automated Technologies

• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data automatically.

• Analytics Services: Google Analytics collects data about your interactions with our Service.

3. How We Use Your Information

We use the information we collect for various purposes:

• To Provide and Maintain Our Service: Including creating and managing your account.

• To Personalize Your Experience: Using dashboard configuration data to tailor the Service to your preferences.

• To Communicate with You: Sending account-related emails and responding to inquiries.

• To Provide Customer Support: Assisting with any issues or questions you may have.

• To Improve Our Service: Analyzing usage data to enhance functionality and user experience.

• To Ensure Security: Protecting against unauthorized access and detecting security incidents.

• To Comply with Legal Obligations: Meeting legal requirements and enforcing our terms and policies.

4. Disclosure of Your Information

We may share your information in the following situations:

a. With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Paddle: For payment processing.

• Google Analytics: For website analytics.

• Cloudflare: For website security and performance optimization.

b. Legal Obligations

We may disclose your information if required by law or in response to valid legal requests by public authorities.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to protect your personal information:

• Encryption: Passwords are encrypted, and data transmission is secured using SSL/TLS encryption.

• Secure Storage: Data is stored on secure cloud servers.

• Access Controls: Limited access to personal information to authorized personnel only.

6. Your Rights and Choices

a. Access and Update

You can access and update your personal information by logging into your account settings.

b. Account Deletion

You may request the deletion of your account and personal data by contacting us at support@biscuitbots.com.

c. Opt-Out of Communications

We may send you account-related communications. If we send promotional emails, you can opt-out by following the unsubscribe instructions included in these emails or by contacting us.

d. Cookies Management

You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

7. International Data Transfers

Your information may be transferred to—and maintained on—servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

• Compliance with Laws: We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

8. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from anyone under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time:

• Notification of Changes: Changes will be posted on this page with an updated effective date. We may notify you via email or through a prominent notice on our Service.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@biscuitbots.com

Note: This Privacy Policy is a general template based on the information you've provided. It is important to consult with a legal professional to ensure that your Privacy Policy complies with all applicable laws and regulations, such as the General Data Protection Regulation (GDPR) for users in the European Economic Area or the California Consumer Privacy Act (CCPA) for California residents.